Receive conversations
Bring inbound WhatsApp messages into your support workflow as soon as customers reach out.
For customer support
Customer Support on WhatsApp
Respond faster, automate repetitive requests, and hand complex conversations to the right agent without breaking your support workflow.
Best for
- Help desks and support operations
- After-sales and customer care teams
- Support orgs using CRM or ticketing systems
Workflow
Reduce backlog without making support feel robotic.
Use automation where it helps and keep human agents in the loop when context matters.
Route intelligently
Use business rules, tags, or automation to send each conversation to the right queue or teammate.
Escalate to humans
Keep low-friction automation for FAQs while preserving clean handoffs to support agents.
Turn WhatsApp into a real support channel.
Use routing, webhook events, and automation to keep your response times sharp and your agents focused.